1. General Policy
We offer refunds under specific conditions outlined below. Our refund policy is designed to be fair and transparent, while also protecting the integrity of our service and business. By subscribing to our service, you agree to this refund policy.
2. Eligibility for Refund
Refunds are generally considered under the following circumstances:
- Technical Issues Unresolved by Support: If you experience persistent technical issues that prevent you from using our service as intended, and our technical support team is unable to resolve these issues within a reasonable timeframe (72 hours) after you have fully cooperated with their troubleshooting steps. This typically excludes issues related to your own internet connection, device, or third-party applications.
- Service Not Delivered: If, for any reason, you are unable to access your subscription or the service after successful payment, and our support team cannot rectify this within a reasonable timeframe.
- Accidental Duplicate Payment: In the event of an accidental duplicate payment for the same service, a full refund will be issued for the duplicate transaction.
3. Non-Refundable Situations
Refunds will not be issued in the following circumstances:
- Change of Mind: We do not offer refunds if you simply change your mind after purchasing, or if you no longer wish to use the service for personal reasons.
- Dissatisfaction with Content: We are not responsible for the availability or quality of specific channels or content. Our service provides access to a wide range of content, but individual preferences are subjective.
- Issues Due to User’s Equipment/Internet: Problems arising from your internet service provider (ISP), slow internet speed, outdated devices, incompatible hardware, or incorrect setup on your end.
- Violation of Terms of Service: If your service is terminated due to a violation of our [Link to your Terms of Service], no refund will be provided. This includes, but is not limited to, sharing your subscription, illegal activities, or unauthorized reselling.
- Expired or Used Credits/Vouchers: Refunds are not applicable to promotional credits, gift cards, or services obtained through vouchers that have been redeemed.
- Partial Usage: We do not offer partial refunds for unused portions of a subscription period if you decide to cancel mid-term.
- VPN/Proxy Usage Issues: While we generally do not restrict VPN/proxy usage, if issues arise solely due to your VPN/proxy configuration, a refund will not be issued.
- Third-Party Application Issues: We do not provide refunds for issues stemming from third-party IPTV players, applications, or devices that are not directly supported or recommended by us.
4. How to Request a Refund
To request a refund, you must:
- Contact Support: Submit a refund request through our dedicated support channel at Whatsapp
- Provide Details: Clearly state the reason for your refund request, including your subscription details, transaction ID, and a detailed description of the issue you are experiencing.
- Cooperate with Troubleshooting: Be prepared to cooperate with our technical support team in troubleshooting the issue. This may involve providing screenshots, network information, or attempting suggested solutions.
5. Refund Process and Timeline
- Review Period: All refund requests will be reviewed by our team. This process may take up to 1-2 Business Days from the date of your request.
- Approval/Denial: You will be notified via email regarding the approval or denial of your refund request.
- Refund Issuance: If approved, refunds will be processed to the original payment method used for the purchase.
- Processing Time: Please note that it may take an additional 1-2 Business Days for the refund to appear on your statement, depending on your bank or payment processor.
- Currency Fluctuations: Refunds will be issued in the currency of the original purchase. We are not responsible for any fluctuations in exchange rates between the time of purchase and the time of refund.
6. Chargebacks
Initiating a chargeback with your bank or payment provider without first attempting to resolve the issue with us, or without following our refund policy, may result in the immediate termination of your service and may prevent you from subscribing to our services in the future. We reserve the right to dispute any fraudulent chargebacks.
7. Changes to this Policy
We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically for any updates.
8. Contact Us
If you have any questions about our refund policy, please contact us at Whatsapp
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